Steps into Work

The aim of the Steps into Work programme is to promote choices, independence and move participants closer to employment, through work experience placements and completion of a BTEC Level 1 Work Skills qualification. The purpose of Steps into Work is to enable individuals aged 16 or above with mild/moderate learning disabilities and learning difficulties to gain new skills and knowledge and find out what type of work they would like to do in the future.  



What is Steps into Work?

Steps into Work represents a new approach whereby adults with complex barriers to employment are given the opportunity to develop sustainable workplace experiences by working in a business environment.

Steps into Work is a 12 month programme.  It involves participants completing three unpaid work placements mainly in office-based roles within Transport for London (TFL). Students on the programme, who are 18 or over, also have the opportunity to complete an operational placement as a Customer Services Assistant (CSA) in a London Underground (LU) station. This provides them the chance to gain an NVQ Level 2 unit 027 in Rail Services qualification which focuses on customer services. Whilst on the programme, participants are students of Barnet and Southgate College studying towards a BTEC Level 1 in Work Skills, and not considered employees of TFL.

Who runs the programme?

Steps into Work is a multi-agency partnership and a Transport for London / Remploy / Barnet & Southgate College initiative.

Steps into Work brings together:

  • Transport for London: the expertise of the business who are committed to offering opportunities for individuals with disabilities
  • Barnet & Southgate College: an education provider with a full time representative at TFL to teach the tutorials and support the needs of the business and the participants
  • Remploy: a supported employment provider from the local community with a full time representative at TFL to support the needs of the business and the participants

How the programme works

  1. Placements
  • Up to 12 participants will take part in unpaid work placements within Transport for London’s offices. The programme is based in Central London (Zones 1 – 2)
  • Placements are mainly office based and participants will have the opportunity to complete three 10-11 week placements. Operational CSA placements are 8 weeks long. (Participants must be 18 or over for CSA placements)
  • Participants will attend their placement 5 days a week, Monday to Friday (unless otherwise agreed) from 09.30/10.00 to 14:00. Students will then attend the tutorial in the afternoon.
  • The aim of the placements is to provide real life work experience for the participants.
  • The ideal roles are ones that are complex but systematic and therefore able to be effectively carried out by individuals with learning disabilities.

The following are examples of tasks and activities which the participants are most likely to be doing in their placements:

Example 1:    Administrator (routine tasks)

  • Opening & date stamping mail every morning. Sorting mail for each department.  Delivering the sorted mail to the correct team.
  • Daily scanning of case files, single letters etc. Naming the scanned document.  Saving the scan to the shared drive on the computer network.
  • Filing documents and case files into draws in alphabetical order.
  • Data entry – typing change of address /

department details etc. into the admin

system to update sections of personal data.

Example 2:    Office Support (varied routine tasks)

  • Emailing staff about meeting bookings, photocopying

& preparing documents and setting up IT equipment

for those meetings.

  • Prepare the weekly stationary order and checking office

stock levels.

  • Assist with labelling and separating files for archiving,

shredding and storing.

  • Issuing letters by running the

database to create a letter.

Printing the letter to sign. 

  1. Qualification
  • Barnet & Southgate College provide a tutor who supports the participants in their placement and teaches them for one hour per day from 14:30 – 15:30. Participants spend the first part of the day in their work placements.
  • The curriculum for the participants is designed explicitly around the knowledge and skills needed to fulfil the roles for mainstream employment.  The work placements provide the opportunity to acquire practical insight of these skills in a real work setting.
  • Participants will work towards gaining a BTEC Level 1 Work Skills qualification.  Participants will build a portfolio of evidence during the programme which will be a record of learning.  There is no exam on this programme.
  1. Support and progression
  • Remploy provide a job coach who supports the participants in their placements and with the transition to the Remploy branch at the end of the programme.
  • Remploy will support participants to search for and gain paid employment following the programme.
  • This programme cannot guarantee participants will receive a paid job, a job offer or interview for a paid role.  However, many former students are now working in a range of full and part-time roles in a variety of organisations. Both the tutor and the job coach are based at Transport for London.  They provide on-site support for the participants, including daily classroom-based sessions and tutorials, along with Job Coaching using the Systematic Instruction model developed by Dr Marc Gold.
  • Participants will complete an induction to working with Transport for London.
  • Participants will then be supported to apply for and prepare for each placement. The three placements will be spread throughout the year with breaks in between.
  1. The 2018 Recruitment Process

Key Dates (provisional dates to be confirmed)

Deadline for Expression of Interest form                                                            06 October 2017

Assessment Day                                               TBC between 30 October – 03 November 2017

Interviews                                                        TBC between 13 November – 17 November 2017

Confirmation of successful applicants                                                           23 November 2017

Pre-programme meeting                                  between 28 November and 08 December 2017

Programme commences                                                                                       08 January 2018

Steps into Work Contact Details

If you would like to receive further information about the 2018 programme please provide your contact details by phone or email to the address below.

We look forward to hearing from you.

Steps into Work Team

Transport for London| Remploy| Barnet & Southgate College

Call: 020 3054 2718 or Auto: 82718


In order to apply for the Steps into Work Programme, please download, print off and complete the application documents. Link to documents below:





NEW! Wandsworth Carers’ Guide has been launched!

We are pleased to announce that our Wandsworth Carers’ Guide has been updated and is ready for Carers and Professionals to use.

This guide is jam packed full of information and support for Carers about where they can seek support for themselves and the person they care for.

We have a downloadable version here, and it is also available in hard copy. Please pop into the office to collect yours, or give us a call on 020 8877 1200.

Wandsworth Carers Guide

Wandsworth Carers’ Centre Opening Hours

The telephone lines at Wandsworth Carers’ Centre are open from 9:00am to 5:30pm on Monday to Friday.


The Carers’ Centre at 181 Wandsworth High Street is open to drop in on Monday to Thursday from 10am to 5pm and on Friday for appointments only.  

Working Carers: Out of hours appointments may be offered to working Carers.  Home visits may be offered to Carers who are unable to get to the Centre.

Complementary Therapies at Wandsworth Carers’ Centre

Complementary Therapies can reduce stress and give Carers  -a chance to take some time out to focus on their own needs.  We offer a range of therapies to Carers, depending on volunteer availability.  Therapies are available at our offices in Balham and Wandsworth High Street.  All our volunteer therapists are either trained or in training, and they are fully supported and insured.

Are you aware of the range of therapies we have at Wandsworth Carers’ Centre?  Everyone loves body massage, but did you know if you put your name down for another therapy, the waiting lists are much shorter?

Reflexology: Reflexology is a non-intrusive complementary health therapy, based on the theory that different points on the feet, lower leg, hands, face or ears correspond with different areas of the body – Monday morning, Wandsworth Office.

Acupuncture: Acupuncture is a treatment derived from ancient Chinese medicine.  Fine needles are inserted at certain sites in the body for therapeutic or preventive purposes – Thursday morning, Wandsworth Office  and Thursday afternoon, Balham Office.

Reiki: Reiki is a Japanese technique for stress reduction and relaxation that also promotes healing.  It is administered by ‘laying on hands’ and is based on the idea that an unseen “life force energy” flows through us and is what causes us to be alive.  If one’s life force energy’ is low, then we are more likely to get sick or feel stressed, and if it is high, we are more capable of being happy and healthy – Friday afternoon, Balham office.

Tui Na: Tui Na is the most tried and tested massage therapy in the world.  It is an Ancient healing art that employs the use of the hands to press on key points on the surface of the body.  When these points are stimulated they release tension increase circulation and improve the body’s own natural healing process – Wednesday morning, Balham Office.

Call to put you name on the waiting list and you’ll be offered a set of appointments – three for all therapies (except acupuncture, when you get six) – for a £10 non-refundable deposit.

Call 020 8877 1200 (Wandsworth Office) or 020 8675 0811 (Balham Office) or email:

One-to-One Exercise Training Sessions for Carers

Our project to provide 1:1 exercise training sessions to Carers has been selected by the C0-op Local Community Fund.  To make it successful, we need your votes!

To vote for our project and enable a maximum number of Carers to take part, simply follow the steps below:

1. Go onto the Local Community Fund – Co-op website:

2. Sign in or create your account if you are not already a member of the Cooperative stores – to become a member you will be asked to pay £1.

3. Vote for Wandsworth Carers’ Centre

Thank you …. and don’t forget to spread the word!

Carers Partnership Wandsworth Peer Support


We offer a wide range of welcoming, friendly and supportive peer support opportunities for Carers.  The peer support groups give you the opportunity to take some time for yourself, meet other Carers, share experiences and have your voice heard.

Speakers are arranged to meet the needs of the individual groups.  Please speak to the group facilitator if you would like particular topic to be discussed.

You can call us on 020 8877 1200 for more information or just simply turn up and stay for as long as you can.

Annual Health Checks for Carers

Did you know you Wandsworth GP can offer you a 30 minute appointment, every year?  Have you had your Carer Consultation with your GP? If not, read on to find out more, and importantly – ask your GP for your annual health check!


What are annual health checks?

If you are an unpaid Carer who is over the age of 18 and has a Wandsworth GP you are eligible to receive a 30-minute Carer Consultation with your GP practice.

Your GP will check your physical and emotional health and will assess what impact your caring duties are having on them.  Where relevant your GP will then refer you to services that can support you in your caring role and with your health and wellbeing.

Following your initial consultation your GP will invite you back annually for follow up consultations.

Aim of the Annual Health Check:

  • Health checks can help identify health problems early which can then be treated
  • Improve health outcomes for Carers
  • Improve access to generic health promotion for Carers

What is included in the Annual Health Check?

The health check is a check of a person’s physical and emotional health.  It is carried out by the doctor and nurse and at a minimum includes:

  • A discussion and check of your physical health
  • A review of the medication you are on
  • A discussion about any relevant health promotion advice, such as stopping smoking, taking up exercise and eating healthily
  • A discussion about your emotional wellbeing and how your caring role is affecting you

The health check is carried out once a year and a reminder is sent by the GP practice

What to do:

Most GP practices in Wandsworth have signed up to offer annual health checks to Carers, but if your surgery doesn’t know you are a Carer, you may be missing out.

  • Tell your GP surgery you are a Carer and ask to be added to their Carer register
  • Ask your GP for an appointment for an Annual Health Check- it is your right!




Nicholas is the main carer for his wife Sofia who has quite advanced Alzheimer’s – they are both in their 70s.  Nicholas was spending all his time looking after his wife and didn’t feel able to leave her alone.  Nicholas needed to have some time to get out of the house and do things for himself, like go for a swim or see his GP. Nicholas’ caring role was impacting on his emotional health and he was feeling extremely low.  His daughter said “we were desperate for Dad, my Mum needs a lot of care and attention and Dad was feeling depressed and inadequate”.

Wandsworth Carers’ Centre had arranged with Bluebird Care for a Care work to come to be with Sofia for two hours every day to give Nicholas time to get out and to have some time for himself.  Bluebird Care arranged for the same person to come Monday to Friday which gave Nicholas and the rest of the family piece of mind.

Having a reliable support worker for Sofia every day has made a huge difference to Nicholas.  He is now able to get out of the house to do whatever he wants or needs to do, secure in the knowledge that Sofia is safe and happy with the respite Carer while he is out.  He can keep appointments with his GP, and now and then he even gets to have a swim.

Wandsworth Carers Centre’s Respite Service

Do you care for someone who lives in the Borough of Wandsworth?  Do you find it difficult to leave the person you care for?  Do you find it difficult to have a break from your caring role?  Are you feeling stressed?  Our respite service might be part of the solution.

You may be able to access 52 hours of FREE respite to have a break and to use as you wish over a 9 month period.  We are able to provide the respite in the home of the person you care for, enabling you to leave the house, or to be at home but to take some time for yourself.

Some Carers have used our respite service to:

  • Attend training sessions at the Carers’ Centre
  • Meet up with friends
  • Relax at home
  • Attend appointments
  • Have a holiday

We are able to provide our respite service to a range of cared for people, including those with:

  • Dementia
  • Learning disabilities
  • Physical disabilities
  • Mental health conditions

Our services gives you the peace of mind, to have a break from your caring role, knowing that the person you care for is supported and safe.

To find out more about this fantastic service please call and speak to our support worker on 020 8877 1200.

This service is delivered in partnership with Bluebird Care Wandsworth.